We ship worldwide. Delivery times will vary, however we aim to deliver your Products that are in stock within 5 to 15 business days (that is express, regular shipping will be slower) to any given location. Corona virus is still having some adverse effects on shipping times, with delays still possible within the state of Victoria (where VeloKicks is based) and in local regions around the globe.
Our standard shipping rates (and approximate working day times) are as follows per pair:
- Domestic shipments within Australia, regular speed: free (7-10 days)
- Domestic shipments within Australia, express: $10 AUD (2-4 days)
- USA and Canada shipping, regular mail: free (10-24 days)
- USA and Canada shipping, express: $25 AUD (5-14 days)
- International shipments, regular: free (10-24 days)
- International shipments, express: $25 AUD (5-14 days)
- Custom orders : free
The boring Terms and Conditions
If you order multiple items, these may be dispatched in separate packages and may arrive at different times. If this occurs, please wait an extra day for the remaining Products to arrive before contacting Customer Service with a delivery enquiry.
It is your responsibility to ensure correct delivery details are provided. We are not responsible for reshipping orders at our expense if incorrect details are provided. Delivery shall be completed when we deliver the Products to the address that you gave us and the Products will be your responsibility from that time.
It is the customers responsibility to pay all local duties and taxes. You may be contacted by the courier to settle any amounts. Refusal to do so, and the resulting return to sender of goods will result in a deduction of the refund amount to the value of the freight and handling costs. These costs will be summarised in a tax invoice to the customer.
If you require your items to ensure a signature is provided at delivery then it is the responsibility of the purchaser to select express delivery to ensure this requirement is met by the postal service. Due to the varying shipping terms on regular delivery, we cannot ensure a signature will be required with a standard delivery. VeloKicks bears no responsibility for packages once delivered.
Handling times for packing are 2-5 business days, pending any additional Covid related delays.