Refund policy

If you cancel this Contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in the value of any goods supplied, if the loss is the result of unnecessary and inappropriate handling by you.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will withhold reimbursement until we have received the goods back.

If you return a Product for any other reason, we shall examine the Product and notify you of your refund via email or exchange within a reasonable period. Refunds or exchanges will be processed within [30] days of the day the Product is received at VeloKicks.

Products returned as a result of a defect with be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

It is the customers responsibility to pay all local duties and taxes. You may be contacted by the courier to settle any amounts. Refusal to do so, and the resulting return to sender of goods will result in a deduction of the refund amount to the value of the freight and handling costs. These costs will be summarised in a tax invoice to the customer.